At Rani Wood Store, we are committed to delivering quality wooden furniture and decorative products that meet your expectations. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund & Returns Policy carefully.

Return Eligibility

You may request a return if:

  • The product arrives damaged during delivery.
  • You receive the wrong item.
  • The product has a manufacturing defect.
  • The item is significantly different from what you ordered.

To be eligible for a return, the product must:

  • Be reported within 48 hours of delivery.
  • Be unused and in its original condition.
  • Include all original packaging, accessories, and documentation (if applicable).

Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Custom-made or personalized furniture.
  • Products made according to customer specifications.
  • Items damaged due to misuse, improper handling, or incorrect installation.
  • Products showing signs of use, alteration, or damage after delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible.

When submitting your request, please provide:

  • Your order number.
  • Clear photos of the product and packaging.
  • A brief description of the issue.

Our team will review your request and respond as quickly as possible with an appropriate solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed using the original payment method whenever possible. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Exchanges

If the product is damaged, defective, or incorrect, we will arrange a replacement or exchange whenever possible.

If the original item is unavailable, we may offer an alternative product of similar value or provide a refund.

Return Shipping

If the return is due to our error, such as receiving the wrong product or a manufacturing defect, we will arrange or cover the return shipping where applicable.

If the return is requested for reasons other than our error, the customer may be responsible for return shipping costs.

Order Cancellation

Orders may be cancelled before production or shipment begins.

Once a custom-made product has entered production, cancellation requests may not be accepted, as materials and labor have already been allocated.

Natural Wood Variations

Wood is a natural material, and each piece has its own unique grain, texture, knots, and color variations. These natural characteristics are not considered defects and are not valid reasons for returns or refunds.

Need Assistance?

Your satisfaction is important to us. If you have any questions about your order or this policy, please contact our customer support team through our website or our official social media channels. We will do our best to resolve your concerns quickly and fairly.

Thank you for choosing Rani Wood Store. We appreciate your trust and are committed to providing quality products and dependable customer service.